Refund Policy

Last updated: July 17, 2026

At SmartNook, we want you to love your space. If something isn’t right, we’re here to help. This Refund & Returns Policy explains how returns, refunds and exchanges work.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be in the same condition that you received it — unused, undamaged and in its original packaging — along with your receipt or proof of purchase.

How to Start a Return

To start a return, email us at lqtom445566@gmail.com with your order number and the item(s) you’d like to return. We’ll respond with return instructions and the return address. Please do not send items back before receiving instructions from us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Because our furniture pieces are large, we recommend a trackable shipping service; we cannot guarantee that we will receive your returned item without tracking.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If your item is defective, damaged or you received the wrong product, contact us at lqtom445566@gmail.com within 48 hours of delivery with photos, and we’ll make it right with a replacement or full refund at no cost to you.

Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, clearance/final-sale items, and gift cards. If you’re unsure whether your item qualifies, contact us before ordering.

Exchanges

The fastest way to get the item you want is to return the item you have (once approved) and place a new order for the replacement.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We can usually cancel orders that have not yet shipped.

Contact Us

Questions about a return or refund? We’re happy to help.
SmartNook
Email: lqtom445566@gmail.com
Phone: (818) 850-2787
6834 Cantrell Road, Suite 1121, Little Rock, AR 72207, United States